Privacy Policy

1. Information We Collect

We collect information you provide directly to us, information we collect automatically when you use our services, and information from third parties.

Information You Provide

• Account registration information (name, email address, phone number, business name)
• Billing and payment information (processed securely by our payment processor)
• Business configuration data (services offered, hours, booking preferences)
• Communications you send us (support requests, feedback, demo requests)

Information Collected Automatically

• Log data (IP address, browser type, pages visited, time spent)
• Device information (hardware model, operating system, unique device identifiers)
• Usage data (features used, interactions with the platform)
• Cookies and similar tracking technologies (see Section 6)

Lead and Customer Data

When our platform processes missed calls and SMS conversations on your behalf, we process contact information (phone numbers, names) and conversation content belonging to your leads and customers. This data is processed as a service provider on your behalf and subject to your instructions.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the InstaClient platform and services
• Process transactions and send related information (confirmations, invoices)
• Send technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze usage patterns to improve user experience
• Detect, investigate, and prevent fraudulent transactions and abuse
• Comply with legal obligations and enforce our terms
• Send marketing communications (you may opt out at any time)

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We share information with vendors and service providers who perform services on our behalf (payment processing, cloud hosting, SMS delivery, analytics).
• Business Transfers: If InstaClient is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose information if required by law, subpoena, or other legal process, or if we believe disclosure is necessary to protect rights, property, or safety.
• With Your Consent: We may share information with third parties when you give us explicit consent to do so.

4. Data Retention

We retain your account information for as long as your account is active or as needed to provide services. Lead and conversation data is retained for 12 months by default, configurable in your account settings. Upon account cancellation, your data is retained for 30 days and then permanently deleted, unless we are required to retain it for legal purposes.

5. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS 1.2+) and at rest (AES-256), access controls, and regular security audits. However, no method of transmission over the Internet or electronic storage is 100% secure. We encourage you to use strong passwords and to notify us immediately if you suspect unauthorized access to your account.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your use of our platform. Types of cookies we use include session cookies (temporary) and persistent cookies (remain until deleted). You can control cookies through your browser settings.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, delete, or port your data. To exercise these rights, contact us at [email protected].

8. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at: